Front Office POS – adonex.travelagencybpo.com

Search. Book. Service. Repeat.

Overview

Travelpie’s Front Office POS is a comprehensive agent-facing booking and operations system — covering every step of the booking lifecycle from GDS search and PNR management through ticketing, amendments, cancellations, refunds, and automated invoicing. Built for retail travel desks, call centres, and corporate travel teams.

BUSINESS CHALLENGE

The Problem We Solve

Agents toggling between multiple GDS terminals, hotel systems, and manual processes

PNR errors and missed ticketing deadlines causing ADM penalties and revenue loss

No single view of customer history, pending tasks, and agent performance

Manual invoice generation after every booking — slow and error-prone

Separate systems for payment, invoicing, and booking records

No real-time queue management — critical bookings missed until it’s too late

What Travelpie Delivers

CAPABILITIES

Multi-Product Booking

Flights (GDS, NDC, LCC), Hotels, Transfers, Insurance, Visa, Packages — all from one interface.

High-Speed GDS Search

AI-assisted availability and fare search. Fare comparison across cheapest, fastest, and compliant options.

Full PNR Management

Create, retrieve, modify, and cancel bookings. Multi-passenger, multi-segment, SSR and OSI management.

Ticketing & Deadline Alerts

Automated ticket issuance, queue monitoring, and ticketing deadline reminders — zero revenue leakage.

Flexible Payment Processing

Cash, card, UPI, wallet, corporate credit, invoice billing, and split payments with auto-invoice.

Booking Lifecycle Management

End-to-end workflow: Booking → Ticketing → Amendments → Cancellations → Refunds in one place.

Agent Performance Dashboard

Daily sales, conversion rates, revenue, commission, and pending task tracking for every agent.

Omnichannel Operations

Walk-in retail POS, call centre interface, B2B agent-assisted, and corporate travel desk modes.

BUSINESS BENEFITS

Why It Matters for Your Business

Eliminate multi-screen, multi-terminal agent workflows — everything in one place

Reduce ADM penalties with automated ticketing deadline alerts and queue management

Improve agent productivity with AI-assisted search and one-click booking tools

Generate invoices automatically on every transaction — no manual data entry

Build customer relationships with integrated CRM and booking history

Gain daily visibility into agent performance, revenue, and conversion rates

TRAACS ADVANTAGE

Every POS transaction in Travelpie posts directly to the TRAACS ledger — invoices, receipts, commission entries, and credit notes — eliminating end-of-day reconciliation work entirely.

let’s talk

Hi, how you doing today? Let’s talk now.

For general enquiries, please fill out the form to get in touch.

Hate contact forms? Contact us directly

info@adonex.com
+(123) 456 789 00

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